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Spontaneous visit & reservationSpontaneous visit: You are welcome to stop by during our open hours without making a reservation in advance. Our team is ready to make sure you have a great time with us. Visit with Reservation: We encourage you to reserve your visit in advance to make your stay more enjoyable. By making a reservation, you will have the peace of mind that you are assured a spot for your preferred activity or time. This is especially beneficial on days when we are expecting a particularly large number of guests, or when you want to make sure you get the exact experience you are looking forward to. Simply make your reservation online or by phone - it's quick and easy.
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Cancellations & PostponementsPlease note that unfortunately we cannot accept cancellations. Reservations are carefully planned and prepared by us to ensure that every visitor enjoys the best possible experience. Cancellations can cause bottlenecks and deprive other guests the chance to enjoy our service. We understand that unforeseen circumstances may arise that affect your plans. However, we ask for your understanding of this policy. If you need to change your reservation, we kindly ask you to inform us as early as possible, but at least 5 days earlier. This way we can better respond to your request and, if necessary, inform other guests who may be waiting to be with us.
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Arrival & delaysTo ensure that each of you gets the most out of your booking, we sincerely request that you arrive approximately 15 minutes before your booked time. Why this request? Simple! This extra time allows us to welcome you in peace, familiarize you with our procedures, and prepare you in the best possible way for your adventure. Please note, however, that delays in subsequent bookings may result in a shortened game time. We want to ensure that each participant can enjoy the full time of their booked experience without being impacted. Your punctuality will help ensure that everyone can enjoy their adventure to the fullest. Let's work together to ensure a smooth experience and create unforgettable moments!
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Number of participantsOur field has enough space for up to 8 people, so you can have an exciting time together with friends, family or colleagues. However, we understand that some groups may include more than 8 people. In this case, we want to make sure that everyone has the opportunity to enjoy the game. Therefore, we have developed a flexible solution: After a round, there is an option to switch participants. This means that you and your group can switch places after a round to ensure that everyone has a chance to actively participate in the gameplay. Not only does this allow for a fairer gaming experience, but it also ensures that all group members can share in the enjoyment of the game, regardless of group size. We are available to explain the process and details of this switching system. Our goal is to provide you with a memorable gaming experience tailored to your group size and needs.
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Drinks & FoodOur location offers a diverse selection of beverages and, upon request, catering options to enhance your stay. From refreshing drinks to tasty meals - we will organize the right thing for you. Please note that bringing your own drinks and food is not permitted.
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Minimum ageOur recreational offer is especially suitable for participants with a recommended minimum age of 10 years.
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Eyeglass wearerOf course, people who wear glasses can also participate in our activities and enjoy an unrestricted experi
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Alcohol consumptionWe allow alcohol consumption, but for safety reasons we would like to point out that heavily intoxicated persons must be excluded from participation.
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PregnancyYes, of course pregnant participants can also join us.
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EpilepsyParticipants with epilepsy are welcome to join us. However, we would like to point out that depending on the severity of the disease, there may still be a certain risk.
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Nausea due to VRUsing virtual reality with us does not usually lead to nausea. Although some hyper-sensitive people might feel a slight discomfort, latency-free movements have not caused nausea in anyone so far.
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WheelchairWe welcome participants in wheelchairs and look forward to providing them with an accessible experience. Our games are designed so that basically any person, regardless of their mobility, can participate. Your comfort and safety are our top priorities, and we strive to ensure that you can fully enjoy all aspects of what we have to offer.
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